January 2026Artificial intelligence remains the great paradox of our time. For years, it has been simultaneously overhyped by marketing promises of overnight revolution, yet deeply underappreciated for the quiet, profound transformation happening in the real world. By 2026, that paradox has finally given way to a new reality: AI is …
Leading in the Age of Many Right Answers: From Autonomous Transformation to Decision Intelligence
November 2025Throughout my career, I’ve been part of many transformation journeys. Some were highly ambitious: the launch of new digital platforms, bold new business models, or disruptive organizational redesigns. Others were more subtle: the introduction of a new KPI framework, a sharper execution rhythm, or the rollout of technology designed …
Agentic AI and the New Consumer Frontier
October 2025Over the course of my career, I have seen digital commerce reinvent itself many times. The rise of marketplaces as a new online business model, the shift to mobile-first shopping, the explosion of retail media, the growth of social commerce and quick commerce; each felt disruptive at the time. …