March 2026eCommerce is still growing, but the more consequential shift is that it’s changing shape. The headline numbers are impressive: forecasts put global retail eCommerce at $6.88 trillion in 2026, representing ~21.1% of total retail sales. Yet scale alone doesn’t explain what’s happening on the ground. The real change is …
A view on Global eCommerce in 2026: Scale, Shifts & the Agentic Frontier
January 2026Writing about eCommerce each year has become, for me, a way of stepping back to reflect on the bigger picture. It is an opportunity to pause, look past the noise of performance results and product launches, and ask a more fundamental question: What is really changing in global commerce? …
AI 2026: Beyond the Hype, Into the Workflow
January 2026Artificial intelligence remains the great paradox of our time. For years, it has been simultaneously overhyped by marketing promises of overnight revolution, yet deeply underappreciated for the quiet, profound transformation happening in the real world. By 2026, that paradox has finally given way to a new reality: AI is …
Leading in the Age of Many Right Answers: From Autonomous Transformation to Decision Intelligence
November 2025Throughout my career, I’ve been part of many transformation journeys. Some were highly ambitious: the launch of new digital platforms, bold new business models, or disruptive organizational redesigns. Others were more subtle: the introduction of a new KPI framework, a sharper execution rhythm, or the rollout of technology designed …
Agentic AI and the New Consumer Frontier
October 2025Over the course of my career, I have seen digital commerce reinvent itself many times. The rise of marketplaces as a new online business model, the shift to mobile-first shopping, the explosion of retail media, the growth of social commerce and quick commerce; each felt disruptive at the time. …
Leading with Intelligence: How Agentic AI Is Reshaping Work and Empowering the Future Workforce
July 2025As artificial intelligence evolves, we are witnessing the rise of a new paradigm: one in which autonomous digital agents work alongside humans—not to replace them, but to complement and elevate human potential. This shift, known as Agentic AI, introduces systems capable of independent reasoning, goal-setting, and adaptive collaboration. For …
Harnessing AI Agents to Redefine the Future of Commerce
April 2025The first time I interacted with LLMs a couple of years ago, I couldn’t initially decide whether this would be another gimmicky fad or a truly life-changing piece of technology. Artificial Intelligence has been around for a long time and already extensively used in operational tasks to drive automation, …
The Creative Revolution: How AI Platforms Are Reshaping Design and Digital Expression in 2025
February 2025The creative landscape is witnessing a remarkable transformation. As we venture deeper into 2025, the convergence of artificial intelligence and human creativity is reshaping not just how we create, but how we imagine what’s possible. This isn’t just another technological shift – it’s a fundamental reimagining of the creative …
12 Steps to Enterprise AI: A leadership framework
September 2024I had the chance and opportunity to attend one of the first live courses offered by Cassie Kozyrkov online. As a decision intelligence and AI strategist, Cassie is one of the industry experts I follow with great enthusiasm. The course I attended was focused on providing business leaders with …